Gathering information

Council Tax valuation

Council Tax liability

Council Tax calculation

Setting up Council Tax accounts

Council Tax discounts

Council Tax exemptions

Council Tax reliefs

Council Tax payments

Council Tax changes in circumstances

Council Tax recovery

Council Tax disputes and appeals

Sample module

Working in a local government environment

• Teacher: Mike Cahill

Council Tax introduction

Business Rates introduction

Local Council Tax Support introduction

Housing Benefit introduction

Welfare Benefits introduction

Fraud

Expectations about behaviour

Dealing with data

Customer service

Financial support

Benefits eligibility

Gathering benefits information

Benefits household membership

Benefits capital

Benefits income

Benefits non-dependants

Benefits rent elements

Setting up new benefits accounts

Benefits payments

Benefits changes in circumstances

Benefits for people from abroad

Benefits for students

Benefits for the self-employed

Benefits overpayments

Benefits disputes and appeals